Mascarandy Media takes the privacy of its customers and website users seriously and takes great care to protect their personal information.

 

PRIVACY POLICY

This privacy policy explains what information we collect about customers, how we may use it, and the steps we take to ensure that it is kept secure. It also explains the rights of our customers and how to contact us.

CHANGES TO THIS PRIVACY POLICY

Our privacy policy is maintained by us and updated and reviewed regularly to ensure that it meets changes in the law and good practice.

This policy was last updated in line with the new GDPR Regulation, April 2018.

KEY POINTS

We will only process your data in a fair, lawful and transparent way.

This means that data will only be processed if it has been consented to by the customer or if processing is necessary for the purposes of the legitimate interests which are detailed later in this document.

We will only collect data required for the purpose of this interest and only use it for the purposes stated. We will not collect unnecessary or unwarranted personal data that is not required for us to perform our business functions.

Data will be removed from our database after five years for customers who have no longer been in contact with us in any voluntary way. This will be determined by an annual data audit. This does not change your lawful rights detailed later in the document.

WHAT INFORMATION DO WE COLLECT?

We may collect personal information about customers from our webstore.

This includes: Name, Phone Number, Email and shipping/billing address.

It is also intended to reintroduce a subscription newsletter in the near future which would collect your name and email address only.

We will use our reasonable endeavours to ensure that people providing us with personal information are aware that it is being collected and for what purpose it is being collected at the point of collection.

EXAMPLES OF THE INFORMATION THAT WE MAY COLLECT

As above, we may, for example, keep a record of your name, address, email address, and telephone number. We may also keep a record of the purchases that you have made from us and details of any correspondence we have entered into with you if you request information about our services or products.

WHY WE COLLECT YOUR INFORMATION

We collect information about you to help us process your purchase and to help us understand more about each individual customer specifically.

We also would like to know about individual customers to help us to understand about their preferences and to help us to provide goods and services that they might find suitable.

HOW WE WILL USE YOUR INFORMATION

All personal information that we collect and/or obtain about customers will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy.

We will use personal information for the following purposes:

• To administer transactions and provide products and services and or details of products and services to customers who request them;
• To record, handle and respond to enquiries and complaints;
• For general record keeping purposes;
• To carry out market research and/or to improve the products and services we offer;
• To track activity on our website;
• To create an individual profile of each customer so that we can – understand and respect their preferences and privacy, offer products and services that we think might be of interest to them, and customise our communication with them. For example, we may customise our website and marketing communications according to their interest.

DISCLOSURE OF YOUR INFORMATION

We will never disclose your personal information to third parties.

COOKIES

In common with many other website operators, we may use standard technology called ‘cookies’ on our  website. Cookies are small pieces of information that are stored by the browser on a computer’s hard drive and they are used to record how people use and navigate websites.

Our cookies are used to enable us to develop our website to reflect our customers interests and by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits our website.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see: www.allaboutcookies.org

SECURITY OF INFORMATION

We are firmly committed to data security. Your data will only be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

All website orders go through PayPal and their secure servers. We do not, and will not, store any card or bank details.

YOUR RIGHT TO ACCESS YOUR PERSONAL INFORMATION

You have the right to receive a copy of the personal information that we hold about you.

You can request to rectify or erase your personal data at any time by contacting us at mike@mascarandymedia.com

There is no fee for this service, enquiries will be completed and rights fulfilled within one month, the period determined by current legislation.

HOW TO CONTACT US

If you wish to contact us about our Privacy Policy please email us